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Student Account Analyst
The UAA Office of the Bursar serves the university community by managing student accounts and all other university receivables. Our customers are our students and the generous donors and agencies that support them in their educational pursuits. The Office of the Bursar invites applicants for the position of Student Account Analyst. We are looking for someone who wants to join a fun team, and has aptitude and a willingness to learn with on-the-job training. UA provides a generous compensation package that includes excellent benefits including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and their dependents, and affordable medical, dental, and vision care coverage.
SPECIAL PROGRAMS PROCESSING: Process athletic stipends for room and/or board approved student-athletes, calculating foreign tax withholding as appropriate. Process private loan and scholarship returns based on donor criteria. Receive student Petition for Refund requests, log and prepare for committee review, outreaching to students for additional documentation as needed. Process and archive approved requests. Maintain returned and uncashed checks log, outreach to students, and cancel returned and stale dated checks on the student account. Correct application of payment errors. Additional projects as assigned.
CUSTOMER SERVICE: Provide support to the Office of the Bursar Call Center, department email accounts, and lobby check-in system, providing the highest level of customer service and ensuring compliance with the Family Educational Rights & Privacy Act (FERPA). Provide accurate information in a professional manner to students and external agencies inquiring about their account status including charges, credits, adjustments, and payments as well as University, state, and federal policies and procedures. Provide support and guidance to other Office of the Bursar team members and other areas of the university as needed. Identify inefficiencies to promote operational excellence and coordinate process improvements of service to students and the University community.
FISCAL RECORDS MAINTENANCE: Maintain department fiscal records according to established UA retention criteria. File daily work and scan records to OnBase. Purge records beyond retention schedules. Gather documentation in response to internal and external audit requests.
DISBURSEMENTS: Process direct deposit, check, and credit card refunds for payments in excess of account charges to students and agencies in accordance with established University of Alaska Cash Management and UAA Office of the Bursar policies & procedures, as well as applicable federal, state, agency, and donor criteria. Ensure student eligibility for various funding sources by researching student accounts, verifying enrollment requirements, reviewing award criteria, and exercising strong attention to detail and familiarity with university, federal, state, and private agency regulations. Process athletic stipends for any room and/or board approved student-athletes. Process private loan and scholarship returns based on donor criteria. Lead student employees in processing of daily work.
Knowledge, Skills, Abilities:
- General accounting knowledge, including use of debits & credits and familiarity with Generally Accepted Accounting Principles (GAAP)
- Oral and written communication skills with the ability to communicate professionally and effectively with diverse populations
- Computer skills, including Microsoft Excel & Word, email applications, web-based portal applications, and database
- Attention to detail
- Ability to work accurately with a high volume and meet deadlines, often with interruptions
- Ability to research and resolve problems
- Ability to work independently and as a successful member of a team
- Ability to work collaboratively across multiple areas of the university
- Ability to correctly interpret and apply policies, rules, & regulations to accounts
- Customer service experience
- Computer experience to include Excel, Word, Email, and database
- Experience working collaboratively with other departments to meet goals
- Experience working with Banner or other accounting information systems preferred
Required Education or Training:
One year of college coursework in Accounting or related field and two years of relevant experience, or an equivalent combination of training and experience.
This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 77, based on education and experience.
Special Instructions to Applicants:
Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.
The review process for applications will be begin on December 12, 2022.
This position is physically located on the Anchorage campus. A limited hybrid remote work schedule may be considered after initial training and job proficiency is gained.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Rhonda Swett, HR Coordinator, UAA Budget & Accounting, at email@example.com or (907) 786-1464.
Applications Close: Open until filled
To apply, visit: https://careers.alaska.edu/en-us/job/522398/student-account-analyst
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