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California State University, Stanislaus
  • Position Number: 2220471
  • Location: Turlock, CA
  • Position Type: Institutional Research and Planning


Director of Institutional Effectiveness and Analytics

Job no: 499853
Department: Strat Plan,Enroll,Mgmt,Innovat
Work type: Management (MPP)
Location: Stanislaus - Turlock
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Research

Position Summary
Full-time position available under the Management Personnel Plan (MPP) in the Strategic Planning, Enrollment Management and Innovation (SPEMI) division.



Reportng to the Vice President of Strategic Planning, Enrollment Management and Innovation (SPEMI) this position oversees the Office of Institutional Effectiveness and Analytics (IEA) in a manner that allows for effective use of data, information, and business intelligence on campus. Additionally, IEA supports policy analysis leading to the effective implementation of plans for enrollment management, student success, academic programs, and budgeting. The Senior Director for IEA will help the VP for SPEMI in harnessing campus data and making it actionable so programs can be innovative, effective and have greater impact as measured against their stated outcomes. This position supervises IEA personnel in the development and processing of data sets needed by the office to meet the University's research and reporting obligations.

Job Duties
Duties include but are not limited to:
  • Provide overall management and supervision of IEA staff that leads to the effective development and dissemination of IEA studies and analyses pertaining to academic programs, administrative organization and staffing, student enrollment, and student success.
  • Oversee the University's data reporting responsibilities with respect to CSU system, state, regional, and federal requirements such as CSU academic and course enrollment reporting (ERS, APDB), federal IPEDS reporting, regional (WSCUC) and specialized accreditation reporting, and compliance reporting for various other entities.
  • Oversee internal and external data requests, including data collection to support programs undergoing academic program review/self-study, grant proposals, co-curricular program assessment and evaluation, Common Data Set (CDS), college guidebook surveys, and all other ad hoc requests.
  • Support the University's multi-year enrollment forecasting activities, including preparation of short-term and long-term enrollment projections for the VP for SPEMI, and other vice presidents, deans and department chairs throughout the campus.
  • Design and implement research programs and make recommendations relative to academic planning, policy formulation, assessment, and administrative decisions.
  • Conduct studies on student outcomes through the National Student Clearinghouse and other intersegmental data exchanges involving regional community colleges, high schools and universities of California (UC).
  • Manage the university's survey research functions to assist the campus community in administering internal and external student, alumni, faculty and staff surveys (i.e., NSSE, exit surveys), and analyze and distribute survey results to various stakeholders. Facilitate a campus survey advisory committee.
  • Oversee the data collection for annual publication that provide a comprehensive overview of the University's student enrollment trends, employment trends, degrees awarded, retention and graduation rates, and annual strategic planning outcomes.
  • Develop, administer, and maintain BI services capability in SPEMI.
  • Lead the IEA staff in consolidation and development of data warehouse (mart) / data lake strategy to provide consistent, clean and integrated data in Institutional Effectiveness & Analytics.
  • Collaborate with the CSU Chancellor's Office (CO) and Stan State IT to implement policies and procedures for ensuring the security, quality, integrity and availability of campus-wide information.
  • Continuously monitor, measure and improve availability of quality data and information across campus.
  • Champion and drive adoption of self-service data visualization in combination with other data and analytics teams.
  • Be accountable for database development, modeling, integration and ETL (particularly from Big Data platforms). Lead and mentor the IEA team of report developers and other campus personnel for all BI projects falling in the SPEMI division.
  • Lead the development of policies, processes, standards and best practices in data and integration management.
  • Lead data governance/quality/stewardship/integrity/security initiatives.
  • Assist with vendor selection for future application solutions.
  • Collaborate with and mentor IEA and Bl personnel to create a world-class data-driven campus environment. Be a change agent by using past institutional knowledge to guide and support the personnel in IEA/BI. Assist in advancing the most current technology tools in support of data analytics and create analysis that result in effective management of academic and support programs throughout campus.
  • Provide critical support to general enrollment management functions and in supporting student success, retention and graduation initiatives in the Division of Academic Affairs and the Division of Student Affairs.
  • Serve as a key member on various University committees including the University's Strategic Planning groups, Enrollment Management Committee, Graduation Rate Excellence and Assessment Team (GREAT) Steering Committee, and other committees, work groups, and councils as needed. Provide data analysis and information support for these groups to support effective decision-making.
  • Assist the VP for SPEMI in designing, launching and maintaining a rigorous innovation program on campus, in implementing support unit reviews that coordinates the work of campus-wide committees across all support units, in providing analytical reports related to enrollment management and the implementation of strategic planning goals, in producing the annual Book of Trends publication.
  • Other SPEMI related duties as assigned.

    Minimum Qualifications
    Education: Master's degree in institutional research, education, behavioral science, statistics, big data, organizational management, information systems, quantitative research methods, or related field
    Experience: Minimum of three years of Institutional Research or Business Intelligence experience in higher education settings with faculty, staff, or administration or equivalent industry/government experience in a comparable research operation (e.g., marketing research or measuring productivity outcomes).

    Preferred Qualifications

  • Doctorate preferred.
  • Five years of progressively responsible administrative experience in higher education institutional research or equivalent industry experience.
  • Demonstrated success in administering a university institutional research office, including the supervision of others or equivalent industry experience.
  • Experience in creating and operating information systems (academic or industry). Experience with typical large organization databases and ERP system (student information system experience, such as PeopleSoft, SAP, Oracle, EAB), statistical software programs (R, SAS or SPSS), and complex databases, spreadsheets, and query and data mining software.
  • Experience in and knowledge of quantitative research methods, including survey methodology.
  • Demonstrated record of effective leadership and administrative skills.
  • Experience in creating enrollment management information systems for Academic Affairs (academic or industry, e.g., CRM systems).
  • Ability to effectively communicate at all levels of the organization.
  • Experience in design, development and leading application integration solutions using enterprise middleware toolset.
  • A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance.
  • Strong skills in building and/or overseeing development of dashboards, use of business intelligence tools such as Microsoft BI or Tableau BI and related analytics.
  • Strong skills on SQL.

    Required Qualifications

  • Ability to synthesize and present complex data in a clear and understandable manner via written narratives, oral presentations, computer graphics, tables, charts, and online dashboards.
  • Ability to work effectively in a team environment with collaborative skills.
  • Ability to work independently and initiative and complete new projects.
  • Strong experience with Business Intelligence, data warehousing, enterprise reporting, Master Data Management, data quality, data validation, data governance, and metadata management.
  • Technical orientation balanced by project management discipline; aptitude for supervising internal programmers, analysts, consultants, non-technical business resources and external vendor resources.
  • Strong organizational, presentation and analytical skills.
  • Proven track record of project managing, developing, documenting, presenting and implementing functional requirements leading to the implementation of new business processes across multiple departments in an organization.
  • Experience with relevant open source technologies in managing data.
  • Demonstrated career progression in technical depth and breadth, project complexity, and ability to quickly become proficient in new technologies.
  • Strong problem solving and debugging skills.

    Compensation & Benefits
    Commensurate with qualifications and experience. As a member of the 23-campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 14 paid holidays a year. Link to (Bargaining Unit: MPP) Benefits Summary: CSU Employee Benefit Summary

    How to Apply
    To be considered, qualified candidates must submit a completed Stanislaus State online employment application, cover letter, and resume. Applications are accepted electronically only. Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. To apply online, please click the Apply Now button on this page.

    Application Deadline
    OPEN UNTIL FILLED; SCREENING TO BEGIN ON OR AFTER MAY 3, 2021. (Applications received after the screening date will be considered at the discretion of the university.)

    Criminal Background Clearance Notice
    Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    Additional Information
    Campus & Area
    California State University, Stanislaus serves the San Joaquin Valley and is a critical educational resource for a six-county region of approximately 1.5 million people. The University is fully committed to creating a culture of diversity and inclusion - one in which every person in the University community feels safe to express their views without fear of reprisal. Widely recognized for its quality academic programs, the University has 10 nationally accredited programs and 662 faculty members. 94 percent of full-time faculty holds doctorates or terminal degrees in their fields. The University offers 43 undergraduate majors, 16 master's programs, 7 post-graduate credentials, a doctorate in education and serves more than 10,000 students. New instructional facilities have been built for the unique pedagogy of professional programs, laboratory sciences and performing arts.

    Stanislaus State continues to receive national recognition with its ranking as one of the best 384 colleges in the nation by The Princeton Review. The University was one of 12 public universities in the nation to be recognized by the American Association of State Colleges and Universities for demonstrating exceptional performance in retention and graduation rates. In addition, U.S. News and World Report ranks Stanislaus State in its top 10 among public universities in the West, while Washington Monthly honored Stanislaus State as the West's No. 1 university for the money. Stanislaus State also is recognized as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education.

    Clery Act Disclosure

    Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the annual security report (ASR), is now available for viewing at https://www.csustan.edu/annual-campus-security-report. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Stanislaus State for the previous three years. A paper copy of the ASR is available upon request by contacting the office of the Clery Director located at One University Circle, Turlock, CA 95382.

    Equal Employment Opportunity

    The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

    Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667-3351. California Relay Service is available at (800) 735-2922 voice and (800) 735-2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self-Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self-Identification of Disability PDF Form.

    CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    The individuals who appear to be the best qualified for this position will be contacted by telephone or email for an interview.

    INFORMATION CONTAINED IN THIS ANNOUNCEMENT MAY BE SUBJECT TO CHANGE WITHOUT NOTICE



    To apply, visit https://careers.csustan.edu/st/en-us/job/499853/director-of-institutional-effectiveness-and-analytics





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