Job Details

Accountant III - Student Financial Services

Position Number: 6852197
Location: Brockton, MA
Position Type: Bursar and Student Accounts

Accountant III - Student Financial Services

Location: Brockton, MA Category: Professional Posted On: Tue Jan 13 2026 Job Description:
Reporting to the Director of Student Accounts, the Accountant III serves as a key back-office position responsible for core financial operations within Student Accounts, including billing, invoicing, accounts receivable, reconciliation, and related financial processing. The position ensures accurate and compliant processing of student accounts in accordance with institutional policies and internal controls.

The Accountant III works collaboratively with other staff to ensure continuity of operations across Student Financial Services. Responsibilities may shift based on operational needs, staffing levels, and institutional priorities, and the position is expected to maintain the flexibility to perform a broad range of accounting and service-related functions as needed.

This position involves significant direct interaction with students and internal partners and requires a high level of customer service, communication, and problem-solving. In addition to core accounting responsibilities, the Accountant III supports students, families, and internal departments by assisting with billing inquiries, account resolution, and enrollment-related financial processes. Service is provided primarily through phone and email, with in-person support during peak service periods. The position also supports Student Central, the College's one-stop center for enrollment services, by assisting with complex or escalated student account matters.

Responsibilities and Duties:

Perform core billing, invoicing, accounts receivable, reconciliation, and related financial processing functions within Student Accounts.
Serve as a primary point of contact for a high volume of student account inquiries via phone and email, including billing, payments, financial aid disbursements, past-due balances, account holds, refunds, payment options, 1098-T tax forms, and student health insurance.
Provide in-person support during peak service periods such as registration, add/drop, and extended service hours.
Support Student Central and other internal departments by assisting with complex or escalated student account issues requiring detailed review, reconciliation, or cross-functional coordination.
Provide exceptional customer service to students, parents, sponsors, faculty, and staff while maintaining a high degree of confidentiality and applying broad knowledge of Student Accounts, Financial Aid, and Registrar policies and procedures.
Review cashier sessions for accuracy and prepare daily bank deposits, including scanning and submitting checks in accordance with established procedures.
Assist with payment plan administration, waivers, refunds, and financial adjustments in accordance with institutional policies.
Support third-party and external benefit programs, including veterans' education benefits, by assisting with documentation, billing coordination, reconciliation, and communication with internal offices and external partners.
Train and onboard new Student Financial Services staff.
Provide functional guidance and technical support to staff performing related financial or account-processing functions, consistent with established procedures and internal controls.
Assist with student health insurance processes, including reconciliation and issue resolution.
Assist with outreach efforts to address outstanding balances by helping students resolve barriers to funding, including completing requirements for Free Community College programs (such as MassReconnect and MassEducate), financial aid applications, and other eligibility steps.
Support accounts receivable follow-up activities, including coordination related to collections, intercepts, and resolution of past-due accounts, in accordance with institutional policies.
Cross-train in core Financial Aid functions to support integrated service delivery across the Student Financial Services team.
Collaborate with the other Accountant III to support shared responsibilities such as reconciliation, collections, health insurance, third-party billing, and reporting.
Provide back-up support to Financial Aid during peak periods or staff absences.
Represent Student Financial Services at orientations, registration events, and other institutional activities as needed; occasional evening or weekend work may be required.
Perform other duties as assigned.

Job Requirements:
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in accounting or auditing, of which at least (B) one year must have been in a supervisory, administrative, or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:
I. An Associate's degree with a major in accounting, business administration, or business management may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor's degree with a major in accounting, business administration, or business management may be substituted for a maximum of two years of the required (A) experience.*
III. A Graduate degree with a major in accounting, business administration, or business management may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Qualifications Required at Hire

Demonstrated knowledge of accounting principles, practices, and procedures.
Experience working with financial records, payment transactions, or account reconciliation in a professional setting.
Ability to interpret and apply institutional policies, state regulations, and billing/accounting procedures.
Experience providing high-quality customer service in a fast-paced environment; ability to handle sensitive or complex student issues with discretion and professionalism.
Ability to explain account balances, financial aid disbursements, and payment options to students and families.
Experience reviewing financial transactions and identifying discrepancies.
Strong written and verbal communication skills; ability to explain processes and document workflows clearly.
Ability to prioritize tasks, work independently, and exercise sound judgment in problem-solving.
Familiarity with ERP systems (such as Banner), student information systems, or payment platforms.
Ability to train and support staff in procedures and systems.
Demonstrated commitment to equitable service for a diverse student population.

Preferred Qualifications:

Experience working in a community college or higher education environment.
Demonstrated success supporting a diverse student population in a high-volume service setting.
Experience processing student payments, managing past-due accounts, and preparing daily bank deposits.
Functional experience with Banner and/or TouchNet or comparable systems.
Proficiency with Microsoft Office, particularly Excel, for reconciliation and reporting.
Knowledge of federal and state financial aid processes, including disbursements, refunds, and eligibility.
Understanding of accounts receivable and collection practices in higher education.
Experience providing training and procedural guidance to staff.
Strong organizational skills and meticulous attention to detail.
Excellent interpersonal, written, and verbal communication skills.

Additional Information:
Position Status: AFSCME union position, full-time, state funded with benefits

Hours: 37.5 hours per week. This position may be eligible for telework in accordance with the College's telework policy.

Salary: $2,471.35 bi weekly/$64,25.10 annually

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Classification Specification: https://www.mass.edu/forfacstaff/classificationspecs/home.asp

Deadline to Apply: January 27, 2026

To apply, visit http://massasoit.interviewexchange.com/jobofferdetails.jsp?JOBID=196383