Job Details

Sonoma State University
  • Position Number: 1738007
  • Location: Rohnert Park, CA
  • Position Type: Libraries

Access Services Manager (Administrator I)
Sonoma State University

Job ID: 104954
Location: Sonoma State University (Rohnert Park, CA)
Full/Part Time: Full-Time
Regular/Temporary: Regular

Department Name
Library Administration

Salary and Benefits
Starting salary placement depends on qualifications, experience and salary budget, and will not exceed $7,084 a month.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link or by request from SSU Human Resources.

Application Deadline
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on January 16, 2020. Please refer to the Application Process section of this posting for additional details.

Conditions of Employment
This position is a member of the Management Personnel Plan and serves at the pleasure of the President.

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

Reporting to the Dean of the Library, the Access Services Manager provides management and guidance for circulation, reserves, and resource fulfillment (interlibrary loan) services, and supervises regular and student personnel. The Access Services Manager works closely and consultatively with library and campus faculty, students, and staff to ensure optimal services and well-managed, collegial relationships with key stakeholders, and participates in procedure, policy, and program development. The Access Services Manager also participates collaboratively in the development of innovative approaches to the delivery of excellent public services in an organization committed to the highest quality of virtual and physical service.

Major duties of the position include, but are not limited to, the following in support of Library Administration:
- Provides management and direct supervision for Access Services, which includes employees and student assistants in circulation, including staff and student assistant scheduling; course reserves; and resource fulfillment services. Organizes and monitors the workload and staffing of the unit to provide services responsive to user needs. Convenes regular meetings of the Access Services group. Facilitates access to appropriate development opportunities for unit staff.
- Provides management and direction for the Access Services student assistant program, including recruitment, training, supervision, and evaluation.
- Participates in assessment of circulation, resource fulfillment, reserves, and building usage.
- Serves on the Library's Emergency Preparedness Team, which regularly reviews and updates the Library's disaster preparedness and response policies and procedures.
- Serves as the point of contact for compliments and complaints related to access services, tours of the library, and community borrower inquiries.
- Collects and analyzes a variety of access services data, and uses this data to guide decision-making.
- Recommends adopting new services, adapting existing services, and sunsetting obsolete services to meet user needs.
- Works closely with other library personnel on introducing, revising, or sunsetting Access Services policies and procedures.
- In partnership with the Collections Librarian, coordinates the activities of Access Services to maximize the accessibility of the collections for use by the Libraries' clientele, while maintaining concern for proper care and preservation of library material.
- Represents SSU on regional and statewide access services committees and membership groups.
- Represents the Library on relevant campus groups and committees.

Performs other secondary duties as assigned.

Duties will primarily take place in an office setting however additional duties may be performed in various locations on the Sonoma State University campus, including working both indoors and outdoors to support and participate in university activities and events. As an exempt employee, the incumbent has some flexibility in work schedule, however, must be available during the regular campus hours, Monday through Friday, to meet the operational needs of the campus and department. The incumbent must maintain regular and acceptable attendance at such levels as is determined by Appropriate Administrator. This position will require occasional travel, by automobile or airplane, and overnight stay to travel to trainings and meetings off campus.

This position requires, with or without reasonable accommodations, the ability to frequently sit, move or stand for office and/or event functions, and be at a computer for 6-8 hours/day.

This position requires a minimum of three years' experience in access services or equivalent experience, including 2 years of progressively responsible and applicable management and/or supervisory experience. Bachelor's degree in any field, or equivalent combination of education and experience to provide the required knowledge, skills and abilities to perform the duties of the position. Higher education experience highly preferred. Demonstrated knowledge or experience of access services functions (circulation, reserves and interlibrary borrowing/materials delivery) and the library management systems that support them is required. Intermediate proficiency with computers and Microsoft Office (Word, Excel) required. Knowledge of Google Suite, personnel scheduling software, and PeopleSoft preferred. Knowledge of current issues and opportunities in enhancing access to library collections and services is preferred.

The incumbent must demonstrate integrity and sound judgment in performing duties; possess the ability to supervise the work of staff and recommend appropriate personnel actions; be able to apply strong problem solving and conflict resolution skills and train and evaluate performance, taking corrective action as needed; deal with stressful situations while maintaining composure; and contribute to a collaborative environment utilizing exemplary communication and problem solving skills as necessary. Must have strong organizational skills and the ability to manage multiple projects and competing priorities simultaneously, adjusting quickly to changes needed on a daily basis. Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must have demonstrated commitment to diversity and understanding of the contributions a diverse workforce brings to the workplace. Must have strong user centered public service philosophy, with excellent interpersonal and communication skills. Must be able to accept constructive feedback and work cooperatively in group situations.

The duties of this position may include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate may be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Application Process
Click the "Apply Now" to apply to this position, materials submitted with your application will not be returned. For questions related to the application process, please reach out to Human Resources ( | 707.664.3100).

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The ADA Coordinator is available at 707.664.2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Other Information
Equal Employment Opportunity: The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State University
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 10,000 students and 530 full-time and part-time faculty. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at; Annual Campus Housing Fire Safety Report is available at

Contact Information
Sonoma State University
Human Resources
Main (707) 664-3100
Fax (707) 664-3196
1801 East Cotati Avenue
Rohnert Park, CA 94928

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