Job Details

University of Hartford
  • Position Number: 2373345
  • Location: West Hartford, CT
  • Position Type: Student Affairs and Services


University of Hartford

Administrator and Student Advisor


Job Description
Assumes responsibility for providing professional-quality academic support, while fostering a collegial, student-focused environment necessary for student success within The Hartt School and University of Hartford. As a member of the Academic Support Services Team, the ASA will focus on pre-determined areas of the school, with a commitment to consistent support services, including limited faculty support. The ASA will be a model University and School citizen, championing advocacy and elevation of our students, as well as University of Hartford and Hartt School brand. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of University's students.

Essential Job Duties
Job Duties
lt;divgt;This job description of the job is for identification and administrative purposes only. It is not intended to be a complete statement of all duties, which may be assigned by the supervisor according to varying needs.lt;/divgt;

Description of Key Responsibility: Advises students, working closely with faculty, each semester and as needed to provide advising and registration support. Resolves student registration issues and provides guidance on course selections, schedule, and other needs. Utilizes degree/program plans to facilitate advising and ensure students are meeting degree requirements, confirming they are on-track for graduation. Works closely with representatives/advisors from International Pathways Program (IPP) to assist with international student transition/matriculation. Documents all meetings, plans, and outcomes in Compass and follows up with students and faculty, as necessary and/or appropriate. Collaborates with the Academic Support Services Manager, Associate Dean(s) and the Center for Student Success on progress reports, alerts (flags), and at-risk students. Engages with identified students and/or the faculty member to ensure the best possible outcome for the student.
Essential Duty?: Yes
Percentage Of Time: 45%


Description of Key Responsibility: Provides student support including, but not limited to, informal organization, time management, coping strategies, and personal/social or academic issues, as well as other needs. Connects students to University services including, but not limited to, Access-Ability, Tutoring, Counseling and Psychological Services (CAPS), Career and Professional Development, Public Safety, and Study Abroad, with an understanding that professional resources should be utilized as fully as possible with more in-depth cases being directed to the Manager or Associate Dean. Provides connections for students interested in student clubs and organizations, such as the Student Government Association, via UhartHub.
Essential Duty?: Yes
Percentage Of Time: 20%


Description of Key Responsibility: Establishes, cultivates, and maintains effective working relationships with Hartt faculty and staff, as well as with key campus constituents in an effort to support student needs. Serves as the primary student liaison for academic leadership in resolving concerns/issues and providing guidance. Assists with degree evaluation, as necessary and appropriate.
Essential Duty?: No
Percentage Of Time: 10%


Description of Key Responsibility: Provides support to faculty on the use of academic platforms. Documents department/program meetings and distributes, as appropriate. Manages student and department/program professional communications (non-promotional). Maintains student lists and contact information for dissemination of critical information via Blackboard or other internal communication tools. Serves as liaison to Academic Support Services Managers for changes/updates in Banner, course schedules, and other operational adjustments. Supports student teacher/internship placement. Assists with student juries, panels, exams and evaluations, as appropriate.
Essential Duty?: No
Percentage Of Time: 10%


Description of Key Responsibility: Assists with the planning and implementation of Hartt-specific orientations. Works closely with admission team, operations, and assists with placement testing and/or other academic needs. Provides administrative, planning, and operational support for applicable summer programs (pre-college and college), as assigned.
Essential Duty?: No
Percentage Of Time: 10%


Description of Key Responsibility: Serves as a model ambassador of/for the Hartt School and University of Hartford brand. Attends meetings and required trainings, both internal and external, as requested/required.
Essential Duty?: No
Percentage Of Time: 5%


Description of Key Responsibility: Performs other related duties as assigned.
Essential Duty?: No
Percentage Of Time:



Formal Education:
Bachelors Degree required.

Work Experience:
Normal office situation. Requires travel, excluding overnight stays.

Impact of Actions:
Makes recommendations or decisions which usually affect the assigned department, but may at times affect operations, services, individuals or activities of others outside of the assigned department.

Complexity:
Analytical. Work is non-standardized and widely varied requiring the interpretation and application of a substantial variety of procedures, policies or precedents used in combination. Frequently, the application of multiple, technical activities is employed; therefore, analytical ability and inductive thinking are required. Problem solving involves identification and analysis of diverse issues.

Decision Making:
Analytical. Supervisor is available to establish broad objectives relative to basic position duties or departmental responsibilities. Independent judgement is required to study previously established, often partially relevant guidelines, plan for various interrelated activities and coordinate such activities within a work unit or while completing a project.

Internal Communication:
Requires regular contacts to discuss issues of moderate importance and to respond to inquiries. Occasionally requires contact with officials at higher levels on matters requiring cooperation, explanation and persuasion.

External Communication:
Requires regular external contact to discuss issues of moderate importance and respond to inquiries. Occasionally requires contact with the public involving the enforcement of regulations, policies and procedures.

Customer Relations
Contact with customers involves more complex servicing over the telephone, in writing or in person to resolve complaints, make adjustments or correct mistakes about a selected service, product or capability.

Managerial Skills
Has responsibility or authority which is limited to the direction of temporary or student workers.

Knowledge and Skills
Professional Skills: Requires knowledge of theories and practices of a professional field. This level of skill is typically reserved for an individual with a four-year college degree, or a high-level vocational skill demonstrated by a number of years of on-the-job experience. Writes reports using technical data requiring considerable interpretation, developing new methods and procedures. Frequently applies knowledge to practical issues and problems.

Special Skills
The ability to work effectively with diverse groups.

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/4467







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