Job Details

Associate Director, MS Student Services (HR Title: Graduate Academic Administrator)

Position Number: 6281651
Location: Dallas, TX
Position Type: Academic Advising

Associate Director, MS Student Services (HR Title: Graduate Academic Administrator)

Salary Range:

Salary commensurate with experience and qualifications

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs.

SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.

SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence.

Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact.

SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry.

About the Position:

This role is an on-campus, in-person position.

This position is responsible for managing daily operations and provides exceptional white-glove students services support for all SMU Cox Master of Science Programs (MSA, MSBA, MSF, MSM, MSRE, MSESM) and related programs with partnerships (MSSM, MSEE). These programs represent 375+ students per year. This position will manage and support students in these programs at the time of matriculation through graduation.

Essential Functions:

Manage student advising/guidance/counseling in selecting and enrolling in courses, manage students' academic progress, as well as graduation eligibility. This includes sending timely emails and notices on enrollment, degree requirements, tuition deadlines, and graduation processes and protocol.
Maintain accurate student records relating to enrollment, degree progress and graduation certification, including ACG forms, academic probation, and academic concentrations and minors where applicable for students enrolled in the MS Programs.
Lead, organize, and plan MS Program Orientation programs, including pre-orientation boot camps for math, excel, and finance. Co-lead the Cox International Student Orientation.
Communicate and coordinate all programmatic activities with the faculty directors of the MS Programs. Manage student communications, including but not limited to: Set up and maintain the MS student list-servs. Create, update and maintain MS program communication such as a weekly newsletter and academic information. Staff advisor for the various MS Student Activities.
Assist with the annual budget for departmental activities and expenditures.
Provide support for special functions such as the December and May Graduate Cox Commencement Ceremonies and Beta Gamma Sigma awards luncheons.
Participate and represent SMU/Cox at the professional organization, Graduate Business Student Services Association (GBSSA).
Perform special projects and other duties as assigned by Director of Residential Programs of Graduate Student Enrollment and Engagement.
Occasional after hours work, including required after hours work as needed for student traffic, as well as one day per week adjusted late schedule (as needed) as well as minimal weekend work for special events.

Qualifications

Education and Experience:

A Bachelor's degree is required. An MBA, MS or business-related field, MEd, or higher-ed related Master's degree is preferred.

A minimum of five (5) years of experience is required. Experience in academic-related programmatic support, student advising, event or student organization support is preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate must be a self-starter with the ability to run projects independently while being a team player.

Candidate proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook) is required.

Candidate familiarity with Peoplesoft student record systems is strongly preferred.

Candidate knowledge of social media basics is a plus.

Physical and Environmental Demands:

Sit for long periods of time

Deadline to Apply:

Priority consideration may be given to submissions received by June 27, 2025.

Application deadline is July 11, 2025.

EEO Statement

SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

Primary Location: USA-TX-Dallas

Job: Student Services

Organization: Cox School of Business

Schedule: Regular

Shift: Staff

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: No

Job Posting: Jun 5, 2025, 9:06:55 PM

To apply, visit https://smu.taleo.net/careersection/ex/jobdetail.ftl?job=COX00000250&tz=GMT%2B00%3A00&tzname=UTC