Job Details

Secure Cloud User Support and M365 Administrator (Limited-Term)

Position Number: 6344860
Location: Boulder, CO
Position Type: Computing - Network/System Administration

Secure Cloud User Support and M365 Administrator (Limited-Term)

Requisition Number: 65664
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 14-Jul-2025
Date Posted:

Job Summary

The Office of Information Technology encourages applications for a Secure Cloud User Support and M365 Administrator! This position serves as user support for the Secure Research Computing (RC) Services while providing some fundamental M365 Administration support. The responsibilities of this position include onboarding new users, responding to user support tickets, developing and maintaining user-facing and security documentation, providing user training and coordinating consultations.This position carries a general expectation to respond to critical issues and incidents that arise outside of normal business hours within a reasonable time frame, as established by the position's supervisor. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Vision:

Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission:

Office Information Technology enables campus priorities by providing high-value IT services and solutions.

Values:

Trust, as a foundation for how we engage with one another and with campus partners, along with
Avid curiosity in how to better support the campus and our stakeholder's while
Fostering empowerment and authentic engagement among ourselves and
Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy:

The Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:

Provide a fluid and adaptable academic and student experience
Enable research competitiveness and
Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, the CIO of Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

User Support, Coordination and Training:

Onboard new users to secure environment including supervising workflow for user access approval process, following up on required training completion and user agreement sign-off and working with workflow service owner to resolve issues.
Provide prompt, accurate and courteous assistance with client incidents and questions.
Respond to user support tickets and advance as needed to Cloud engineers or Service Owner.
Create and maintain user-facing documentation, training and security control documentation supporting the System Security Plan.
Write and coordinate updates to service website.
Coordinate updates to training with the campus training service.
Provide and coordinate support to users through individual or group consultations.
Provide environment-specific training and connect users with vendor training and/or other researchers.
Broker deeper consultations with available cloud provider contacts.
Lead and manage training workshops and seminars as needed.
Build and maintain strong vendor relationships as needed to support users.
Supervise offboarding feeds and decommission access per the required standard operating procedure.

M365 Tenant Administration (Basic) Responsible for providing basic M365 Administration support to users experiencing issues with or asking detailed questions about M365. Responsibilities include:

Provision project teams, email groups and access groups.
Update email policies under the supervision of a Cloud Engineer.
Coordinate email delivery exception request forms to completion and ticket closeout.
Contribute service-specific user knowledge articles for enhancing use of M365.
Monitor email activities of users using available M365 tools.
Coordinate and transfer ownership of files and folders to appropriate owners when a user leaves the environment.

Project Participation:Responsible for collaborating with Cloud Engineers, Service Owner and Security staff on projects and operational changes to enhance the usability and advance the security of the environment. This includes:

Capture and understand business process and user requirements to meet compliance and usability objectives.
Collaborate with Cloud Engineers on developing solution options by representing user perspectives of computing needs.
Create process and design documentation supporting proposed changes in the tenant.
Implement and update necessary User Management, User Policy and M365 documentation to control changes in the environment.

Professional development:

Learning new concepts relevant to supporting the users, maintaining compliance, or receiving relevant certifications.

What You Should Know

This position is in a hybrid work situation, coming on campus as needed based on business requirements.
This is a limited-term role, anticipated to last for one year.

What We Can Offer

Salary: $66,300 - $74,710.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be fun. Be Boulder.

What We Require

A bachelor's degree from an accredited institution in computer science, computer information systems, or related field.
A combination of education and/or related experience may be substituted for the degree on a year for year basis. 1+ years of experience:

in supporting a service or application.
in cybersecurity-related service.

What You Will Need

Strong analytical and problem-solving skills and excellent verbal and written communication skills.
Ability to work independently and within groups, ability to manage multiple activities and/or tasks simultaneously.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time. Please apply by July 14, 2025 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Secure-Cloud-User-Support-and-M365-Administrator-Limited-Term/65664