Job Details

Application Administrator
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Position Number: 4246479
Location: Kennesaw, GA
Position Type: Computer and Information Technology

Application Administrator

Job ID: 254815
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Partners with academic and business units within the university to understand their business needs to implement and maintain IT solutions that help meet their objectives. Provides technical guidance to others within the team across all application services functions. Manages business relationships and has expertise in the operations of specific business units, handles technical application initiatives and issues, and updates internal operating standards. Works closely with other IT groups and vendors for issue resolution.

Responsibilities

Responsible for supporting the full lifecycle of enterprise application services and solutions, maintaining their quality, reliability, stability, recoverability, and security
Provides technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues
Troubleshoots technical issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Handles system upgrades and provides on-call support for incidents outside of normal business hours
Maintains relationships with key departments throughout the University to identify and understand customer needs, and support solutions that best support their objectives
Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives
Reviews and updates application inventories and documentation, including standard operating procedures and run books
Participates in feasibility studies
Contributes to implementation projects for the Application Services team

Required Qualifications

Educational Requirements
High School diploma or equivalent

Required Experience
Two (2) years of related IT experience demonstrating a progression of dealing with increasingly complex systems

Preferred Qualifications

Preferred Educational Qualifications
Bachelor's degree from an accredited institution of higher education in related field

Preferred Experience
Experience with Windows and/or Linux servers, IIS, Apache and/or NginX
Previous experience in higher education

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines and/or service level agreements (SLAs)
Able to understand new applications, in order to fully support their capabilities
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to resolve problems and deliver appropriate solutions
Able to work well within a team environment
Able to prioritize, attention to details, time management, and organizational skills
Able to communicate technical concepts to non-technology staff
Able to navigate user interfaces for Windows and/or Linux operating systems. Knowledge of application installation, packaging systems, related application dependencies and configurations

KNOWLEDGE
Knowledge and experience supporting the full lifecycle of complex, cloud based, and on-premises applications and solutions

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=254815&PostingSeq=1